University of Bath Student Complaints Procedure
The University believes that students should feel able to make a complaint, knowing that it will be fairly investigated. This will help the University to maintain the highest levels of academic and service standards. To this end, the University’s complaints procedure has been designed to be as fair and straightforward as possible.
The following diagram summarises the University’s student complaints procedure:
If you intend to make a complaint, you should read the full student complaints procedure, which can be found under the resources section of this webpage. A link to the Student Complaint Form for use under Stage 2 of the procedure can also be found there.
If you have any queries on the procedure, please contact Mark Pender, Administrative Officer, Office of the University Secretary (telephone 01225 385398, email m.p.pender@bath.ac.uk).